WARRANTY AND RETURN CONDITIONS

At Carna Jewellery, we prioritize the production and craftsmanship quality of our products. Warranty, inspection, withdrawal, and return procedures regarding the products you purchase are carried out in accordance with the following conditions.

1. STATUTORY WARRANTY AND LIABILITY FOR DEFECTIVE GOODS

Our products are delivered in a complete and usable condition, conforming to the specifications stated on the product page at the time of delivery.

If the product contains a manufacturing or craftsmanship defect, does not possess the ordered specifications, is incomplete, broken, damaged, or delivered differently from what was ordered, the provisions for defective goods shall apply.

The statutory liability for defective goods is subject to a two-year statute of limitations from the date the product is delivered to the consumer. If the defect is concealed by gross negligence or fraud, the provisions of the statute of limitations shall not apply.

In the event that the product is defective, the consumer may exercise one of the following rights under the statutory terms:

• Return the product and withdraw from the contract,
• Keep the product and request a price reduction in proportion to the defect,
• Request free repair with all costs borne by the seller,
• Request replacement with a non-defective similar product, if available.

Requests for free repair or replacement with a non-defective product shall be finalized within the statutory period from the receipt of the request by Carna Jewellery.

The consumer's statutory rights regarding defective goods are independent of the commercial inspection and maintenance conditions stated in this text.

2. CONDITIONS THAT MAY BE EVALUATED UNDER WARRANTY

The following conditions, determined as originating from the product or the production process as a result of technical inspection, may be evaluated under warranty:

• Manufacturing or craftsmanship defects,
• Faulty soldering or connection points,
• Stone, clasp, or connection issues present at the time the product was delivered,
• The product differs from the ordered karat, size, model, or specifications,
• Damages determined to have occurred during delivery,
• Structural problems arising due to manufacturing defects under normal usage conditions.

Whether the product is covered by warranty is determined after a physical inspection of the product.

3. CONDITIONS OUTSIDE THE SCOPE OF WARRANTY

The following conditions may be considered usage errors or damage caused by external factors:

• The product is struck, dropped, crushed, or squeezed,
• The chain, ring, clasp, or connection parts are broken by force,
• Scratches, bending, breakage, or deformation occur on the product,
• Contact with perfume, cream, detergent, bleach, alcohol, disinfectant, hairspray, or similar chemical substances,
• The product is used in the shower, pool, sea, bathhouse, sauna, or during sports,
• The product is repaired, resized, or tampered with by unauthorized persons,
• Surface scratches, loss of shine, and normal wear and tear due to use,
• Use contrary to the care instructions of pearls, natural stones, and similar delicate materials,
• The product is stored under unsuitable conditions,
• The product is lost or stolen.

Whether a damage is a usage error is determined only as a result of inspecting the product. This section does not eliminate the consumer's statutory rights regarding defects present in the product at the time of delivery.

4. PRODUCT CARE

Store your jewelry in its own box, in a dry place away from direct sunlight when not in use.

Keep jewelry in separate compartments to prevent them from scratching each other.

Put on your jewelry after applying perfume, cream, makeup, and similar cosmetic products. Remove the products before sleeping, exercising, showering, swimming in a pool, or swimming in the sea.

Avoid contact of products containing pearls and natural stones with chemical substances and prolonged exposure to water.

Do not use hard brushes, abrasive substances, or chemical cleaners for cleaning the product.

5. RIGHT OF WITHDRAWAL

For products covered by the right of withdrawal, the consumer may withdraw from the purchase within fourteen days from the date of receipt of the product without stating any reason and without paying any penalty.

To exercise the right of withdrawal, the consumer must notify Carna Jewellery in writing or through a permanent data carrier within the fourteen-day period.

Withdrawal and return requests can be sent through the following communication channels:

E-mail: info@carnajewellery.com
Phone: +90 535 460 32 80
Address: Arifiye Mahallesi, Saatçiler Sokak No:24, 26010 Odunpazarı / Eskişehir

Information can be obtained by phone, but the withdrawal notification must be made via e-mail or written notification.

The consumer must send the product to Carna Jewellery within ten days at the latest from the date of making the withdrawal notification.

6. PRODUCTS FOR WHICH THE RIGHT OF WITHDRAWAL CANNOT BE EXERCISED

Under current legislation, the right of withdrawal may not be exercised for the following products:

• Products prepared according to the consumer's special request,
• Products with a name, letter, date, symbol, or special message added to them,
• Products sized specifically for the consumer or whose standard size has been altered,
• Products prepared as a special design or custom production,
• Gold and jewelry products whose prices vary due to fluctuations in financial markets and are beyond the seller's control,
• Earrings and piercing products whose protective packaging, hygiene seal, seal, or security label has been opened,
• Products that are combined with other products after delivery and cannot be separated due to their nature.

The mere fact that a product is gold, jewelry, or a jewel does not mean that the right of withdrawal does not exist in all cases. The exception is applied taking into account the nature of the product and the terms of sale.

The consumer's statutory rights are reserved in the event that the product is delivered defective, incomplete, damaged, or different from the order.

7. CONDITION OF THE PRODUCT TO BE RETURNED

The product sent under the right of withdrawal must not have been used, except for the inspection necessary to determine its nature and specifications.

The product should be sent with the following parts as much as possible:

• Original product box,
• Certificate and product documents,
• Accessories sent with the product,
• Gifts sent within the scope of the campaign,
• Invoice or order information.

The absence of the original packaging alone does not eliminate the consumer's right of withdrawal. However, the decrease in value resulting from the product being sent incomplete, damaged, or used beyond the limits of normal inspection may be reflected on the consumer.

The return product must be packaged securely so as not to be damaged during transport.

8. RETURN CARGO PROCESS

After the return request is received, the shipping method to be used will be notified to the consumer.

If the return shipping method notified by Carna Jewellery is used, no return shipping fee will be charged to the consumer.

Additional costs arising from the consumer using a different carrier of their own choice other than the notified method may belong to the consumer, without prejudice to the provisions of current legislation.

It is recommended to keep the shipment tracking number until the product reaches Carna Jewellery.

Shipping, inspection, repair, or replacement costs arising from the exercise of statutory rights regarding defective products are not charged to the consumer.

9. PRODUCT INSPECTION PROCESS

Products received by Carna Jewellery are inspected in terms of the product's condition, manner of use, whether there is a manufacturing or craftsmanship defect, and conformity with the return conditions.

After the inspection, the consumer will be informed via e-mail or phone.

In products where a manufacturing or craftsmanship defect is detected, the appropriate free repair, replacement, price reduction, or refund procedure will be carried out in accordance with the statutory right chosen by the consumer.

If a usage error or damage caused by external factors is detected, a paid maintenance or repair option may be offered with the consumer's approval. No paid procedure will be carried out without the consumer's explicit approval.

10. REFUND

If the right of withdrawal is exercised properly, the collected payments will be refunded within fourteen days at the latest from the receipt of the withdrawal notification by Carna Jewellery.

The refund will be carried out in a manner suitable for the payment method used during the purchase and without charging the consumer any additional costs.

If the consumer chooses a delivery method more expensive than the standard delivery option, the refund of the additional fee exceeding the standard delivery fee is not mandatory.

Even if the return process is carried out by Carna Jewellery within the period, the time for the amount to reflect in the bank or credit card account may vary depending on the processing times of the relevant bank and payment institution.

Refunds for installment purchases may reflect in the account according to the installment transaction refund procedure of the relevant bank.

11. EXCHANGE REQUESTS

In defective products, if available, the consumer may request the replacement of the product with a non-defective similar product.

For non-defective products, color, size, or model exchanges will be evaluated taking into account whether the product is personalized, hygiene conditions, stock status, and the product's suitability for resale.

In exchanges with a price difference, the sale price of the new product shall be the basis.

The exchange conditions do not limit the consumer's statutory rights regarding withdrawal and defective goods.

12. INCORRECT OR DAMAGED DELIVERY

If there is noticeable damage such as crushing, tearing, opening, or wetting in the cargo package, a damage inspection report can be requested from the cargo courier.

The absence of a damage inspection report does not eliminate the consumer's statutory rights regarding defective goods. However, it makes it easier to determine that the damage occurred during transport.

In the event of delivery of incomplete, incorrect, or damaged products, communication should be made through the info@carnajewellery.com address with the order number and, if possible, photos of the product and the cargo package.

13. CONTACT

You can contact us for your warranty, maintenance, repair, exchange, and return requests.

Carna Jewellery Jewelry Trade and Industry Limited Company

Address: Arifiye Mahallesi, Saatçiler Sokak No:24, 26010 Odunpazarı / Eskişehir
Phone: +90 535 460 32 80
E-mail: hello@carnajewellery.com
Website: www.carnajewellery.com

These Warranty and Return Conditions do not eliminate or limit the rights arising from the Consumer Protection Law No. 6502 and relevant legislation.